Retail Sales Assistant

Your Mission

• Deliver friendly, knowledgeable, and efficient service to every customer.
• Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
• Operate tills accurately and handle transactions with care.
• Support with deliveries, stockroom organisation, and product availability.
• Follow all operational procedures, including health & safety and loss prevention.
• *As a Keyholder (If applicable, see the ‘Keyholder Responsibilities’ section below), you’ll open and close the store securely, and support with cash handling and store security.
• Work collaboratively with your team to meet store targets and KPIs.
• Stay informed about promotions, products, and services to help customers make informed choices.
• Be a brand ambassador—positive, professional, and passionate about what we do.
• The role can be physically demanding and hard work – you’ll need to be physically comfortable managing stairs and heavy stock, but your supportive team will be there to lend a helping hand!

Skills/Behaviours That Will Set you Apart

• A passion for delivering great customer service.
• Strong communication and interpersonal skills.
• A team player with a positive, can-do attitude.
• Reliable, punctual, and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality role.
• Experience in a fast-paced, high-volume environment.
• For Keyholders: experience with store opening/closing and basic supervisory responsibilities

Keyholder Responsibilities

If you’re over 18, with training and support, you’ll join us as a keyholder, giving you the chance to take on extra responsibility and build valuable experience.

Our store teams can be small, so there will be times when you’re trusted to ‘hold keys’ and take on some management responsibilities when a manager isn’t in store. It’s a great opportunity to grow your confidence and develop the skills that will help you progress in your career.

Whenever you’re holding keys, you’ll receive an enhanced rate of pay to recognise these additional management responsibilities. It also gives you brilliant exposure to what it’s like to run a store – helping you build real examples and experiences you can use as you grow with us.

When you’re assigned keys, you’ll be responsible for:

• Opening and closing the store

• Cashing up

• Carrying out management responsibilities

When you turn 18, we’ll make sure you get the training and support to become a Keyholder to benefit from the development opportunities – and the enhanced pay that comes with the responsibility.

For further information, please see link below.

https://www.theworks.jobs/jobs/7893351-retail-sales-assistant-keyholder