Following advice issued by the Scottish Government on the 16th December, social distancing measures will be reintroduced in The Centre, Livingston.
We ask everyone visiting the shopping centre at this time for their patience and understanding – we are doing all that we can to ensure that The Centre is a safe place to visit.
Face Coverings
Please ensure you continue to wear a face covering while visiting unless exempt. Scottish Government Guidelines regarding face coverings still apply – please visit http://bit.ly/PublicUseOfFaceCoverings for a full list of exemptions. If you forget your mask, please ask a member of our team for a free mask or pick one up from our Customer Service Desk. For those who are exempt, Sunflower Lanyards are available to collect from our Customer Service Desk. Our team will be on hand to remind our visitors of the guidelines.
Enhanced Cleaning Measures
Enhanced cleaning regimes were introduced in response to COVID-19 which were in addition to the daily cleaning regimes which were already in place and will continue. This includes focusing on touch point sanitation on door handles, lifts, escalators and toilets. Please ensure that you regularly continue to use the hand sanitising stations available throughout the shopping centre.
Social Distancing
We ask that our shoppers maintain a safe distance from others, follow all signage, guidance and one-way systems in place. You may be asked to join a socially distanced queue while visiting your favourite stores.
Social distancing is highlighted throughout the centre with floor stickers, signage, posters and audio announcements to remind shoppers of all the safety measures and we ask that everyone who visits follows our guidelines.
Some stores may also be operating their own social distancing measures – we ask that our visitors respect the measures in place in each store and look out for visual cues.
Capacity
At busy times we may need to limit the number of shoppers in the mall. For those who would like to shop during our quiet times, we recommend visiting before 10am or after 7pm Monday to Friday. Please note trading hours have currently been extended to 8pm, Monday to Friday until the 23rd of December. Please check with individual stores and restaurants for their individual trading hours.
At The Centre real time footfall counting allows us to monitor the number of customers in the mall throughout the day, via our electronic footfall system. The management team have regular updates on the number of visitors in centre and can quickly implement a queuing system to regulate the number of visitors within the mall at any one time, ensuring that the total number in the mall never exceeds our maximum capacity.
Each store has an individual queueing area on the mall, marked out with floor stickers, and they will have their own guidelines on how many shoppers are permitted in store at any one time, which is related to the size of their retail unit.
We ask everyone visiting The Centre at this time for their patience and understanding – shopping may take longer than you may be used to and you may need to queue for longer as a result.
We would once again like to take this opportunity to thank our community for the kindness and support you have shown our staff and retailers over the last 20 months.
Sending warm wishes to you all.
